FAQS

Why can't I just order a mailbox or system on Amazon?

You can definitely order your mailbox or system anywhere online, but keep in mind that you’re neighborhood might have specific requirements that other retailers won’t know to communicate to you. The team at Carolina Mailboxes monitors your local post office mailbox regulations as well as the requirements of your neighborhood’s Homeowners Association.

Can I install my own mailbox or system?

We believe you can do anything you set your mind to, of course! However, keep in mind that each neighborhood must follow certain guidelines put in place by the U.S. postal service, and our team stays up to date with the latest regulations in your neighborhood. We offer turnkey installation of all mailboxes as part of your order, so you don’t have to worry about any of the extra stuff!

How far away does my mailbox have to be from the street?

While distance regulations might vary from neighborhood to neighborhood, the standard distance is 35-42 inches from the pavement to the post. The face of your mailbox can extend up to 6 inches to the edge of the pavement.

What are your mailboxes made from?

Our mailboxes are made of steel or aluminum, which makes them a challenge to ship to some places due to the sheer weight of them.  

Can I have my mailbox shipped to me?

Since our products are built to last using steel and aluminum materials, it’s challenging to ship some of them due to their sheer weight. Even still, we’re here to help. Give us a call to find out if the product you’re interested in can be shipped.

Can I stick around while you're installing my mailbox?

Sure thing! Our team loves a nice chit chat while we’re setting up your mailbox or system, although it’s not a requirement to get the job done well! Keep in mind that we don’t set exact appointment times, only blocks of time that we estimate we’ll arrive onsite for setup. If you’re interested in being there while we’re installing, give us a ring so we can set that up for you!

Do you dispose of old mailboxes?

Sure do! We understand how challenging it can be to dispose of oddly shaped objects like mailboxes, so we’re happy to take them off your hands at no additional cost! We make sure your mailbox gets recycled safely. 

What type of repair services do you offer?

Even mailboxes have bad days! We can help give your mailbox the makeover it deserves from keypad resets, box replacements, new number installs, and painting services. 

What warranty do you offer?

Your satisfaction is highly important to us! Our warranty covers manufacturer & material defects and/or workmanship issues for one year from the date of installation. 

Do you remove or replant items growing on or around my mailbox?

While we position ourselves as your mailbox experts, we don’t know too much about landscaping. It’s important that you remove any plants, pavers, stones, or any other obstructive material from the installation location before we arrive to ensure a smooth setup.

Can I get a bulk order discount as a builder or contractor?

We offer discounts on bulk orders of 10 mailboxes or more. Call our office to gain access to bulk order pricing.